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Refund Policy

Good So Candle

Refund Policy 

1. Overview

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At Good So Candle, we are committed to ensuring our customers are completely satisfied with their purchases. As each of our candles is handmade with care, we take pride in delivering a quality product. If for any reason you are not fully satisfied with your order, please review our refund policy carefully. This policy outlines your rights regarding returns, exchanges, and refunds.

 

2. Returns

  • Eligibility for Returns: To be eligible for a return, your item must be unused, in the original condition that you received it, and in its original packaging. We accept returns within 14 calendar days from the date of delivery. Any items returned that do not meet these criteria will not be eligible for a refund.

  • Non-Returnable Items: The following items cannot be returned:

    • Custom or Personalized Orders: Any products that have been custom-made or personalized at your request.

    • Gift Cards: Gift cards cannot be returned or redeemed for cash.

    • Sale Items: Items purchased on sale or with discounts are not eligible for return or refund, unless they arrive damaged or defective.

 

3. Return Process

To ensure a smooth return process, please follow these steps:

  1. Contact Us: Send an email to goodsocandle@gmail.com with your order number, details of the item you wish to return, and the reason for the return. Please include any relevant photographs if the item is defective or damaged.

  2. Approval: Our team will review your request and confirm whether your item is eligible for return. If approved, you will receive detailed instructions on how to send your item back.

  3. Return Shipping: You are responsible for paying the shipping costs for returning your item, unless the item was damaged or defective upon receipt. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  4. Inspection: Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be processed, and a credit will be automatically applied to your original method of payment.

 

4. Refunds

  • Refund Processing: Once approved, we will process your refund to your original payment method. Please allow up to 10 business days for the refund to appear on your account, depending on your payment provider’s processing time.

  • Partial Refunds: In certain situations, only partial refunds may be issued. This includes:

    • Items returned that are not in their original condition or have signs of use.

    • Items returned more than 14 days after delivery.

 

5. Refund Exceptions

  • Late or Missing Refunds: If you haven’t received your refund, first check your bank account again. Then contact your credit card company or bank, as there may be processing delays before a refund is officially posted. If you still have not received your refund after following these steps, please contact us at goodsocandle@gmail.com

  • Non-Refundable Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if it was prepaid by Good So Candle.

 

6. Exchanges

  • Exchanges for Damaged or Defective Items: We only replace items if they are defective or damaged upon receipt. If you receive a damaged item, please contact us at goodsocandle@gmail.com within 7 days of delivery with photos of the damage. We will arrange a replacement or issue a refund based on your preference.

  • Exchange Procedure: To exchange an item, follow the return process described above, specifying in your initial email that you are requesting an exchange rather than a refund.

 

7. Custom Orders

  • Custom & Personalized Items: Due to the unique and handmade nature of custom or personalized items, these are non-returnable and non-refundable unless they arrive damaged or defective. Please ensure all details are correct before placing your custom order. If you have concerns about a custom item, contact us within 7 days of receipt.

 

8. Damaged or Defective Items

If you receive an item that is damaged or defective, we sincerely apologize for the inconvenience. Please follow these steps:

  1. Contact Us Immediately: Email goodsocandle@gmail.com within 7 days of receiving the item, including your order number and photos clearly showing the damage or defect.

  2. Review & Response: We will assess the issue and determine whether the item qualifies for a refund or replacement.

  3. Replacement or Refund: If the claim is approved, we will arrange for a replacement at no additional cost or issue a full refund, depending on your preference.

 

9. Shipping Costs

  • Responsibility for Return Shipping Costs: Customers are responsible for paying their own shipping costs when returning an item, unless the return is due to an error on our part or a defective product.

  • Non-Refundable Shipping Costs: The original cost of shipping the item to you is non-refundable, except in cases where the item was incorrect, damaged, or defective.

  • Return Shipping Method: We recommend using a trackable shipping method and obtaining shipping insurance. We are not responsible for returns lost in transit.

 

10. Gifts

  • Gifts Returned by the Recipient: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be emailed to you.

  • Gifts Not Marked as Gifts: If the item wasn’t marked as a gift when purchased or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver, and they will be responsible for handling the return.

 

11. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page. We recommend reviewing this policy periodically to stay informed about our return and refund procedures.

 

12. Contact Information

If you have any questions, concerns, or need further clarification regarding our Refund Policy, please do not hesitate to contact us:

 

Good So Candle
goodsocandle@gmail.com
 

We value our customers and are committed to providing you with the best possible service. Thank you for shopping with Good So Candle!

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