Shipping Policy

1. Overview

At Good So Candle, we strive to ensure that your handmade candles are delivered to you in perfect condition and in a timely manner. Please read our shipping policy carefully to understand our processes, timelines, costs, and other important details regarding the shipment of your orders.

 

2. Processing Time

• Order Processing: All orders are typically processed within 3-5 business days. During busy periods, such as holidays or special promotions, processing times may be slightly extended.

• Handmade Products: As our candles are handmade, there may be additional time needed to produce your order, particularly for custom items. We will inform you if we anticipate any delays.

 

3. Shipping Times

• Domestic Shipping (Turkey): Shipping within Turkey generally takes 2-5 business days, depending on your location.

• International Shipping: International orders are shipped via standard international mail and may take 7-21 business days, depending on the destination and customs clearance procedures. Please note that shipping times may vary based on the country’s postal services and customs processing.

• Delayed Shipments: While we strive to meet the estimated delivery times, delays can occur due to factors beyond our control, such as weather, customs clearance, or carrier issues. We appreciate your understanding in such cases.

 

4. Shipping Costs

• Domestic Orders (Turkey): We offer free shipping on all orders within Turkey.

• International Orders: International shipping costs are calculated at checkout and vary based on your location, the weight of the package, and the shipping method chosen. Additional duties, taxes, or customs fees may apply upon delivery, which are the responsibility of the customer.

• Free Shipping: Occasionally, we may offer free shipping promotions for international orders or for orders that meet a minimum value threshold. These promotions will be indicated on our website.

 

5. Tracking Your Order

• Tracking Information: Once your order has been processed and shipped, you will receive an email notification with tracking information. You can use this tracking number to monitor the progress of your delivery.

• Tracking Updates: Please note that it may take up to 24-48 hours for the tracking information to update after the package has been handed over to the carrier.

 

6. Shipping Carriers

We partner with reliable shipping carriers to ensure your orders are delivered safely. Our domestic and international shipping partners may include, but are not limited to, the following:

• Domestic: MNG Kargo

• International:  DHL, UPS, FedEx

 

7. Customs, Duties, and Taxes

• Customs Duties and Taxes: For international orders, the recipient is responsible for any customs duties, taxes, and fees that may apply upon import. We have no control over these charges, as they are determined by local regulations.

• Customs Clearance Delays: Customs processing can delay delivery in some cases, particularly for international orders. Unfortunately, we cannot expedite or influence the customs clearance process. We advise international customers to familiarize themselves with their country’s import policies before placing an order.

 

8. Shipping Restrictions

• Delivery Locations: We ship to most countries worldwide. However, there may be some restrictions based on regional import regulations or shipping carrier limitations. If we are unable to ship to your location, we will notify you as soon as possible.

• Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address provided by the customer or failure to pay customs duties, we will contact you to arrange re-shipment. Please note that additional shipping charges may apply.

 

9. Package Protection

• Secure Packaging: Our candles are packed with great care to prevent damage during transit. However, if your package arrives damaged, please notify us immediately.

• Damaged or Missing Items: If your package arrives damaged or items are missing, please contact us at [your contact email] within 7 days of delivery. Include your order number and photos of the damaged item(s). We will assist you in resolving the issue as quickly as possible.

 

10. Shipping Address

• Address Accuracy: Please double-check that your shipping address is complete and accurate at checkout. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.

• Address Changes: If you need to change your shipping address after placing your order, please contact us as soon as possible at goodsocandle@gmail.com. We will do our best to accommodate changes before the order is shipped; however, once the package is shipped, we cannot modify the destination address.

 

11. Lost or Stolen Packages

• Lost Packages: If your package has been marked as delivered but you have not received it, please first check around your delivery location and with neighbors. If you still cannot locate it, contact the shipping carrier for assistance. If the carrier cannot resolve the issue, please get in touch with us for further assistance.

• Stolen Packages: Good So Candle is not responsible for packages lost or stolen after being marked as delivered. We recommend ensuring someone is available to receive the package or arranging delivery to a secure location.

 

12. Incorrect or Damaged Items

• Incorrect Items: If you receive the wrong item, please contact us at goodsocandle@gmail.com within 7 days of delivery. We will provide instructions on how to return the incorrect item and arrange for a replacement.

• Damaged Items: In the event of damage during shipping, please provide photos of the damage and the package within 7 days of delivery. We will do our best to replace the item or issue a refund.

 

13. Contact Information

For any questions or concerns regarding shipping, feel free to contact us:

Good So Candle
goodsocandle@gmail.com
 

We are always here to assist you with any shipping-related inquiries and ensure that you have a wonderful experience with Good So Candle!